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Support

info@x-x.tech Version 1.0 · 12 Oct 2026

Service status

Checking
Median round trip
–From your browser
Checks passing
–Server self-test
Release
–Running now
Samples
–This visit
Source · /api/health and /api/ready · – · 5 samples on open, then every 15 s

Reply clocks

Computed now
Reply targets and dates
RequestTargetReply by
General help2 UK working days–
Security reportAcknowledged in 1 UK working day–
Accessibility barrier2 UK working days–
Privacy request1 calendar month–
Delete account1 calendar month–
Weekend or bank holidayReply window
Targets · dates in UK time · England and Wales bank holidays skipped

Questions

11 answers
–
Who can see my record?
Only you, and people you approve.
Can I get a copy of everything?
Yes. Open your record, then Download.
How do I delete my account?
Delete my account. Done within one month.
I lost a device.
Sign in elsewhere. Remove it in EDGE ID.
Is my data sold?
Never. No advertising use.
Where is my data kept?
In the UK, hosted by Civo.
Does Jude decide for me?
No. Jude suggests; you decide.
What does “Example data” mean?
Made-up records for demos. Never real.
How fast do you reply?
Within 2 UK working days.
Found a security problem?
Report it here. Subject: Security.
Need another format?
Ask us: large print, audio or easy read.

Report a security issue

Live key
1Email usinfo@x-x.tech · subject Security
2IncludePage · steps · impact
3We acknowledgeBy –
4We fixAnd credit you, if you like

Do

  • Test only your own account
  • Keep it private until fixed
  • Stop if you see others’ data
  • Good faith: no legal action from us

Do not

  • Read, change or keep others’ data
  • Disrupt the service
  • Trick our people

Check our receipts yourself

Signing key
–
Algorithm
–
Keys published
–
Public key
/api/receipts/key
Source · /api/receipts/key · every receipt is signed and chained

Delete my account

In the app: Support · Delete my account
1Keep a copyOptionalDownload
2AskOne email from your EDGE ID addressRequest deletion
3We check it is youFrom your signed-in device
4DeletedBy – · receipt to you

Goes

  • Account and sign-in
  • Records, files and messages
  • Devices and vault

Stays

  • Only what the law requires
  • Listed in your receipt
UK GDPR Art 17 · one calendar month · date computed now
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Public page · version 1.0 · effective 12 Oct 2026Reading ease